TruLight Warranty
Lifetime Warranty
Lifetime means the rated life of each part: 100,000 hours for the lights, which is 11.4 years from installation, and five years for the control box. The warranty applies to systems installed by a certified TruLight dealer. DIY kits are not covered.
At a glance
Five years, full replacement
Lights and control box are replaced in full for the first five years from the installation date.
Lights covered through year 11.4
After year five, the lights carry prorated replacement coverage through year 11.4, which is their 100,000-hour rated life.
Registered by your dealer
Your certified dealer submits the registration within 30 days of installation. Coverage starts on the installation date.
Claims through your dealer
All claims go through the dealer who installed your system, with the signed project paperwork.
Permanent Lighting Limited Warranty
This warranty applies only to systems installed by a certified TruLight dealer using genuine TruLight components purchased from TruLight. DIY kits and systems not installed by a certified TruLight dealer are not covered.
Warranty Coverage
Control box and lighting modules: full replacement warranty for five (5) years from the installation date.
Lighting modules: after the first five years, a prorated replacement warranty from year six (6) through year 11.4. That is 100,000 hours of operation, based on continuous 24-hour use. Control box coverage ends after year five.
This warranty applies only to the lighting modules and control box. All other components, accessories, or materials are excluded unless otherwise stated.
Warranty Registration
The warranty period begins on the installation date.
Certified TruLight dealers must submit the warranty registration within 30 days of installation. Failure to submit within this timeframe may result in denial of warranty coverage. Submissions can be an emailed copy of signed agreement to warranty@thetrulight.com.
Product-Only Coverage
This warranty covers replacement products only.
It does not cover labor, including installation, removal, reinstallation, service calls, shipping, or other associated costs.
Prorated Coverage
During the prorated period (year six through year 11.4), if a lighting module fails, replacement product credit will be issued based on the remaining unused portion of the warranty.
Warranty credit is provided in product only and not as cash or refunds.
Genuine TruLight Components
The system must use genuine TruLight components throughout, including the control box, lights, track and wiring.
Adding third-party controllers, non-TruLight power supplies or power sources, non-TruLight wiring or track, unauthorized connectors, or other devices not approved by TruLight voids the warranty.
The manufacturer may deny any claim where a failure may be related to non-TruLight components.
Installation and Service
Installation, modification, repair, or servicing by anyone other than a certified TruLight dealer may void the warranty.
Warranty Claims
Warranty support is provided through TruLight's certified dealer network. All warranty claims must be submitted through the installing dealer and must include the original project paperwork signed by the customer.
The manufacturer may request photographs, installation information, or other documentation, and may inspect the installation or request return of defective products before approving a claim.
Exclusions
This warranty does not cover damage or failure caused by improper installation, misuse, modification, accidents, power surges, or external events such as storms or fire.
How to make a claim
- Contact the certified dealer who installed your system. Have your installation date and the signed project paperwork ready.
- Your dealer files the claim with TruLight. TruLight may ask for photographs or installation details, and may inspect or request return of the product before issuing replacement product credit.
- If you cannot reach your installing dealer, email warranty@thetrulight.com with your certificate number and installation address and we will route you to the nearest active dealer.
For dealers: registration
Email a copy of the signed customer agreement to warranty@thetrulight.com within 30 days of installation, or register it in the dealer portal.
Questions about your coverage?
Your certified dealer is your first contact for any warranty question or claim.
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